How to Get My Touch Screen Working Again on Hp Envy X360

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HP PCs - Troubleshooting touch screen issues in Windows 10

When the notebook or All-in-Ane estimator touch screen does not respond or responds inaccurately, there are several troubleshooting steps you tin can try to resolve either issue.

For stylus issues, go to HP PCs - Touch Screen Stylus Pen Is Inaccurate or Stops Working.

Screen does not reply to touch, or responds intermittently

If the touch screen does not reply, or if the screen sometimes responds and sometimes does not, endeavor the following procedures in order.

Confirm that the computer has a touch screen

If the screen has never responded to touch, simply y'all think that it should, utilise ane of these methods to confirm that your calculator has a touch screen.

• In Windows, search for and open View pen and impact info. If the Pen and bear upon section reads No pen or touch input is bachelor for this display, the computer does not have a touch screen.

• Check the product specifications for your calculator model on the HP Customer Support website.

• Check the labels on the computer and on the production packaging. Notebook and All-in-I computer models equipped with touch screens are branded with the word Touch or TouchSmart.

Enable and reinstall the touch screen commuter in Device Director

Your affect screen might not respond because it is non enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch on screen driver.

1. In Windows, search for and open Device Manager.

2. Aggrandize the Human being Interface Devices list.

3. Right-click the HID-compliant touch screen device, then click Enable, if possible. If the Enable option is non bachelor, continue to the adjacent stride.

   

4. Tap the screen to see if information technology responds. If information technology does not, continue with these steps.

5. Right-click the HID-compliant touch on screen device, and so click Uninstall.

   

6. Restart the computer to reinstall the touch screen driver.

7. Tap the screen to run across if it responds. If it does not, configure the affect display.

Configure the touch display

Configure the impact display to place your screen as a bear on screen.

1. In Windows, search for and open up Calibrate the screen for pen and affect input.

2. On the Display tab, click Setup.

   

3. Click Touch input.

   

4. Follow the on-screen directions to place your screen as a touch screen.

5. Tap the screen to see if it responds. If it does non, continue to the next step.

Run Windows Update

Update your Windows xi or Windows 10 computer using Windows Update.

1. In Windows, search for and open Bank check for updates.

   If in that location are any available updates, they brainstorm automatically.

2. Later on the updates install, restart your calculator when prompted.

Perform a affect screen diagnostic exam in HP Hardware Diagnostics

Use the HP PC Hardware Diagnostics UEFI tests to observe problems with the touch screen hardware.

1. Connect the Air conditioning adapter to the figurer.

2. Press the power button for at least v seconds to turn off the calculator.

3. Plough on the computer and immediately printing esc repeatedly, about once every second. When the Startup menu appears, press f2.

4. When the HP PC Hardware Diagnostics screen opens, click Component Tests.

   

5. Click Touch Screen.

6. There are two interactive touch screen hardware tests. Click Affect Arrow Test offset.

   

7. Read the on-screen instructions, and then click Run one time.

8. Touch each of the blocks on the screen to erase them. The examination ends after yous erase all the blocks or subsequently three minutes have passed, and the results display.

   

9. Click Main Menu to return to the chief screen.

10. Click .

11. Click Elevate and Drib Test.

    

12. Read the on-screen instructions, and then click Run once.

13. Elevate each orangish rectangle to the box indicated by the arrows with a finger or a stylus. The exam ends afterwards you reposition all the blocks or afterwards three minutes, and the results display.

    

• If the diagnostics tests pass, simply the bear upon screen still does not respond or responds inaccurately during regular use, go along to the next step.

• If one or both tests fail, write down the failure ID (24-digit code) for when you contact HP Customer Back up. The information is also available in Test Logs on the chief menu.

Adjust the power management settings for your bear upon screen

Power settings can cause the bear on screen to stop working after waking from sleep. Change the power settings so that the touch screen stays active while the estimator is in slumber mode.

Notation:

Changing this setting might result in increasing power consumption during slumber mode.

1. In Windows, search for and open up Device Manager.

2. Aggrandize the Human Interface Devices list.

3. Correct-click the HID-compliant touch screen device, and then click Backdrop.

   

4. On the Ability Managment tab, remove the selection from the Allow the calculator to plow off this device to save power check box, and then click OK.

   

The bear on screen works afterward waking the computer from sleep. If information technology does not, perform a difficult reset.

Perform a hard reset

If none of the previous steps worked, perform a hard reset.

Subsequently resetting the estimator, wait for the computer to first, and then tap the screen to run across if it responds. If information technology does not, continue to the side by side step.

Power reset a laptop with a not-removable bombardment

Perform a power reset on your notebook with a not-removable battery.

1. Plough off the computer, and so unplug the ability cord.

2. Disconnect whatever peripheral devices, and and then remove the estimator from any port replicator or docking station.

3. With the power cord unplugged, printing and hold the Power button for approximately 15 seconds.

4. Afterward you drain the capacitors, plug in the power cord. Get out peripheral devices asunder.

5. Turn on the computer.

Ability reset a laptop with removable battery

Perform a power reset on your notebook with a removable battery.

1. Plough off the computer, and then unplug the power cord.

2. Disconnect any peripheral devices, and and so remove the computer from any port replicator or docking station.

3. Remove the battery from the computer.

4. With the battery and power cord unplugged, press and hold the Power button for approximately xv seconds.

5. Afterward you bleed the capacitors, re-insert the battery, and then plug in the power cord. Leave peripheral devices asunder.

6. Turn on the estimator.

Power reset button configurations for power resetting a laptop with a non-removable battery

When power resetting a laptop with a non-removable battery, yous might demand to utilise one of the following power reset button combinations.

Power reset button configurations for select notebook computers

Common model proper noun	Typically designated button combination
HP ENVY 17 2nd and 3D	Press and concord the Power and Beats buttons for 8–10 seconds.
HP Envy 15-3000 serial	Press and concur the Power and Beats buttons for 8–10 seconds.
HP Envy xiv Spectre	Press and hold the Ability and Mute buttons (on the right side of the palm remainder) for 8–10 seconds.
HP EliteBook Page 1040 G1	Press and hold the Power and Mute buttons at the aforementioned fourth dimension for 15 seconds, or until the computer restarts.

Power reset your desktop calculator

Perform a power reset on your desktop computer.

1. Plough off the computer.

2. Disconnect whatever peripheral devices, and so unplug the ability cord.

3. With the power cord unplugged, press and agree the Power button for approximately 15 seconds.

4. After you drain the capacitors, plug in the power string. Exit peripheral devices disconnected.

5. Plough on the figurer.

Update the BIOS and graphics commuter

Perform a Windows 10 organization reset

If the upshot persists, recover the computer back to its original configuration.

Microsoft provides a reset feature that repairs your computer by reinstalling the operating organisation. Before using this selection, make sure yous back up all your important files.

Go to HP PCs - Reset the computer for more data.

Perform a System Restore to resolve an issue in Windows

If the issue is recent, restore the computer to a point earlier the trouble began, to resolve the upshot.

Go to HP PCs - Using Microsoft Organization Restore for more information.

Contact HP Customer Back up

Contact HP Customer Support for further assist if the issue persists.

1. Go to HP Customer Support - Contact.

2. Enter your production serial number to view warranty status and to modify your location, if necessary.

3. Select a support choice. Support options vary by land/region.

Touch screen responds inaccurately

The impact screen responds to touch, but the cursor does not movement as expected or is more than half an inch (one.3 cm) away from the point of contact. Your touch screen might need to be cleaned, configured, or reset.

Note:

The touch on screen role in Windows 10 is dissimilar from previous versions. Four-finger and border swiping were removed, and new functions were added. Swipe left or right to switch applications, and swipe up or down to switch between application and task view.

Make clean the screen

Touch screens might not respond due to smudges and dirt buildup. Turn the computer off; moisten a soft, clean textile with h2o; and then gently wipe the screen. Await for the screen to dry, turn on the calculator, and and then try using the bear on screen once again.

Annotation:

To avoid this trouble, touch the screen but with clean hands or a stylus.

If cleaning the screen did non resolve the issue, configure the touch display.

Configure the bear upon display

Configure the touch brandish to place your screen every bit a impact screen.

1. In Windows, search for and open Calibrate the screen for pen and touch input.

2. On the Display tab, click Setup.

   

3. Click Bear on input.

   

4. Follow the on-screen directions to identify your screen as a impact screen.

5. Tap the screen to see if it responds. If information technology does not, continue to the next step.

Perform a touch screen diagnostic test in HP Hardware Diagnostics

Use the HP PC Hardware Diagnostics UEFI tests to detect problems with the touch screen hardware.

1. Connect the Air-conditioning adapter to the computer.

2. Press the power button for at least five seconds to plough off the figurer.

3. Turn on the computer and immediately press esc repeatedly, about in one case every second. When the Startup menu appears, press f2.

4. When the HP PC Hardware Diagnostics screen opens, click Component Tests.

   

5. Click Affect Screen.

6. In that location are two interactive touch screen hardware tests. Click Touch Pointer Test outset.

   

7. Read the on-screen instructions, and so click Run once.

8. Touch each of the blocks on the screen to erase them. The test ends after you erase all the blocks or after three minutes take passed, and the results display.

   

9. Click Main Menu to return to the primary screen.

10. Click .

11. Click Drag and Drop Exam.

    

12. Read the on-screen instructions, and and so click Run in one case.

13. Drag each orange rectangle to the box indicated by the arrows with a finger or a stylus. The test ends afterward you reposition all the blocks or after three minutes, and the results display.

    

• If the diagnostics tests pass, but the touch screen nevertheless does non answer or responds inaccurately during regular use, proceed to the side by side step.

• If ane or both tests neglect, write down the failure ID (24-digit lawmaking) for when you contact HP Customer Support. The information is also bachelor in Examination Logs on the main menu.

Perform a hard reset

If none of the previous steps worked, perform a hard reset.

After resetting the computer, look for the computer to starting time, and then tap the screen to come across if information technology responds. If information technology does not, go along to the side by side step.

Power reset a laptop with a non-removable battery

Perform a ability reset on your notebook with a non-removable battery.

1. Plow off the figurer, and then unplug the power string.

2. Disconnect any peripheral devices, and so remove the computer from whatsoever port replicator or docking station.

3. With the power cord unplugged, printing and hold the Ability push for approximately 15 seconds.

4. Afterward you drain the capacitors, plug in the power cord. Go out peripheral devices disconnected.

5. Turn on the computer.

Power reset a laptop with removable bombardment

Perform a power reset on your notebook with a removable battery.

1. Turn off the computer, and then unplug the power cord.

2. Disconnect whatsoever peripheral devices, and then remove the reckoner from any port replicator or docking station.

3. Remove the battery from the computer.

4. With the bombardment and ability string unplugged, press and hold the Power push for approximately 15 seconds.

5. After you lot drain the capacitors, re-insert the battery, and then plug in the ability cord. Leave peripheral devices asunder.

6. Turn on the computer.

Ability reset button configurations for power resetting a laptop with a non-removable bombardment

When ability resetting a laptop with a not-removable battery, yous might need to employ 1 of the following power reset button combinations.

Ability reset push button configurations for select notebook computers

Mutual model proper noun	Typically designated push button combination
HP Envy 17 2D and 3D	Press and concord the Power and Beats buttons for 8–ten seconds.
HP Envy 15-3000 series	Press and hold the Power and Beats buttons for 8–10 seconds.
HP ENVY 14 Spectre	Press and agree the Power and Mute buttons (on the right side of the palm rest) for 8–10 seconds.
HP EliteBook Folio 1040 G1	Printing and hold the Power and Mute buttons at the same time for 15 seconds, or until the reckoner restarts.

Ability reset your desktop reckoner

Perform a power reset on your desktop computer.

1. Turn off the computer.

2. Disconnect any peripheral devices, and then unplug the power cord.

3. With the power string unplugged, press and agree the Power button for approximately 15 seconds.

4. After you drain the capacitors, plug in the power cord. Leave peripheral devices disconnected.

5. Plow on the computer.

Contact HP Customer Support

Contact HP Client Support for farther help if the upshot persists.

2. Enter your product serial number to view warranty status and to change your location, if necessary.

3. Select a support option. Support options vary by country/region.

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Source: https://support.hp.com/ie-en/document/ish_4305073-3491276-16

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